Shipping & Returns

All online orders are shipped 1-2 business day unless any item is out of stock or there are exceptional circumstances. As soon as your order ships, you will receive a tracking number on the email address used during check out. Delays are rare but we will email you an update on your order immediately in such an event. We reserve the right to defer the date of shipping or to cancel an order for all circumstances beyond our control including but not limited to bad weather, any lockdown, or stoppage of or affecting our business or shipping carrier/s or other issue which prevents or hinders the shipping of the item/s.  We will contact you asap if that happens.

Shipping is Free with Purchase of $50+ (after all discounts and sales tax (if applicable) is applied). We ship to 49 contiguous states. We do not ship to Alaska and Hawaii. Free Shipping is by USPS Priority Mail or UPS Ground. If you choose other form of shipping, please know, charges are based on weight and package dimensions and are calculated by the carriers own algorithms (USPS or UPS). We do our best to keep shipping cost down for you when you choose other shipping options offered at check- out. 

Returns:

If for any reason you are not happy with your product/s, you may return it to us. Returns must be made within 15 business days of online purchase (15- day return policy). Return item or items must be unused, in original packaging with manufacturer tags. No dog fur, dirt or stains. No returns or exchanges on dog beds, and dog mats. You are responsible for shipping cost if returning an item. 

Email us at orders@suburbanmutt.shop  OR  visit us on our ‘Contact Us” page on our website and enter “Product Return” as your Subject. Please provide order number. Your invoice has this information. 

Refunds: (if applicable) 

Once your return is received in its original condition, we will notify you via email and a refund will be credited to your account using the original method of payment minus the shipping* cost (*If applicable). Shipping costs are non- refundable. Allow 5-7 business days for amount to be credited to your credit/debit card. 

Damaged items: 

If you receive an item or items that are damaged on delivery, contact us as soon as possible by emailing us at orders@suburbanmutt.shop  with a photo of the damage. We will email you instructions on what to do. We will either re- ship you the item/s OR issue you a refund. If an item is returned to us damaged and you have not informed us that the item was damaged when your received it, then we may refuse your right to cancel or receive a refund. 

Exchanges:

If you’d like to exchange an item, let us know via email. Exchanges varies and we do it on a case-by-case basis. We’ll work with you!